Privacy and Security

Privacy Policy

By shopping with or by providing any personal information that is collected from you or by engaging in any other activities through which you may be asked to disclose personal information, you consent to the collection, our practices in relation to the ways in which we store, and handle and the use and disclosure of, your personal information held by us, under our control, as described in this privacy policy.

In this privacy policy

  1. References to "", "we", "us" "our" and other similar terms is, in each case, is a reference to General Store.
  2. "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
    1. whether the information or opinion is true or not; and
    2. whether the information or opinion is recorded in a material form or not.

General Store values our relationship with you. In the course of our business we may collect personal information when you use ("Website"), phone or email us. Our Privacy Policy outlines the information we collect, how we collect the information and what we do with the information after we collect it.

How do we use your personal information?

Disclosure to Third Parties

Disclosure to third parties - We will only disclose your personal information to the following third parties: vendor or warehouse of item/s purchased, the courier company to fulfil delivery of purchased item/s through General Store, DPS Payment Express for credit card processing to bill you for goods purchased. These companies do not retain, share, store or use personal information for any other purposes. These third parties are prohibited from using your personal information for any other purpose. We may also use or disclose your personal information to provide pre- or post-sale support or if you have any issues with the quality of item/s purchased or our services.

We do not sell your personal information to third parties.

Direct Marketing

By purchasing goods through the and or signing up to our Newsletter, you consent to General Store using your personal information for the purposes of direct marketing, unless you have requested to opt-out of any direct marketing communications.

General Store Marketing Emails, including Newsletters

You will be included in our email mailing list (which include special offers, competitions, new product alerts and other communications related to our services or the products we offer) if you subscribe to our newsletters or if you make a purchase from us or if you have requested that we notify you of an items expected arrival. You will not be included in any of our mailing lists if you communicate with us for any other reasons. Every marketing email we send has an unsubscribe option, which will always be clear and easy to locate. You may unsubscribe from our mailing list whenever you wish and you will be immediately removed as per your request. You also have the option of emailing and a representative will unsubscribe you if you provide them with the email address that is subscribed. If you choose to unsubscribe from our mailing list we will not be able to provide you information on special offers and promotions, or products or services which we think would be of interest to you.

Email Subscription

All our marketing emails contain a link to unsubscribe. You will not receive marketing emails from us again if you choose to unsubscribe. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when you open email from us.

Links to Other Sites

The website contains links to other websites that are not owned or controlled by General Store. Please be aware that we are not responsible for the privacy practices of those other sites. Website links include but not limited to Twitter, Facebook, Google+, DPS Payment Express, YouTube, and product demonstration videos.

Social Media Widgets

The website includes social media features, such as the Facebook 'Like' button, Twitter button and widgets. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Personal Information that General Store May Collect Online

In order to make a purchase on the General Store website, General Store collects personal information such as names, postal and email addresses, phone numbers. Billing information, such as credit card information, is processed by DPS and is not retained by General Store. General Store may also collect business information some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.

Contact Information

If you have questions or concerns regarding this statement, call us on 0800 388 100 Monday to Friday between 8:30am - 5:00pm, or email us at



General Store wants to ensure that ALL of our customers can shop with complete confidence. We have taken every possible measure to give absolute security to our customers.

General Store uses the DPS Payment Express Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • General Store does not have access to your card number.
  • DPS have bank grade security. All transaction details are stored in their PCI Centre.
  • DPS Payment Express Software is certified with over 200 banks globally.

Visit the DPS Payment Express website for more info on online credit card payments.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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General Store

SSL securityAll transactions on General Store are securely processed via DPS Payment Solutions.

Visit the DPS website

Accepted credit cards

Credit card information is not stored on General Store. For more information, please see our security and privacy policy.

Please note, we only deliver to addresses in New Zealand.