Delivery is free within New Zealand. We only delivery within New Zealand.
95% of our orders are dispatched the next business day once payment has been approved.
Transit time will vary usually between 2 - 5 working days.
Deliveries are made to physical street addresses. PO Box deliveries are not allowed. We strongly urge our customers to double check the delivery details entered before submitting any orders. Should you submit a wrong address, please contact us immediately so our reps have a chance to correct it. If an order is delivered to a wrong address as supplied by the customer, neither General Store nor the courier will be able to assist you as delivery was made as per the delivery instructions supplied at the time of purchase.
My delivery has not arrived
Contact our reps if you have not received your delivery after 5 working days. General Store is not liable for any loss or damage resulting from late delivery.
Lost in Transit
If an item is confirmed lost in transit by the courier, a replacement product will be dispatched to you.
Multiple items purchased in one order
Orders that contain more than one item may be dispatched in separate deliveries.
Without limiting the operation of any other Terms and Conditions herein, you, the customer, agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel your order.
General Store will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has occurred.
When you are ready to finalise payment on your purchase, you have a couple of payment options.
Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we will bill the purchase to your account. All transactions on General Store are securely processed via DPS Payment Solutions and your credit card details are encrypted. Credit card information is not stored on General Store.
General Store accepts VISA and MasterCard only.
Don't have a credit card? That's okay. Call our reps and let them know which item(s) you are interested in. We will email an invoice or order confirmation to you for payment with our bank details. Once full payment is received we will dispatch your item(s) to you. Note: Only full payments are allowed. We do not accept part payments on our invoices.
At the end of the payment process a confirmation screen will show your receipt number. This page can be saved and or printed for your reference. You will also receive an email confirmation with the receipt number as soon as your order is processed.